Privacy Policy
Effective Date: 10/20/2025
1. Introduction
This Privacy Policy describes how ComfyNest Home Care LLC (“ComfyNest,” “we,” “us,” or “our”) collects, uses, discloses, protects, and retains Personal Information when you visit our website, use our services, or engage with us. By accessing or using our website or services, you agree to the practices described in this policy.
If you do not agree with this policy, please do not use our website or services.
2. Definitions
- “Personal Information” means information that identifies or can reasonably identify an individual (for example name, address, email address, telephone number, date of birth).
- “Sensitive Personal Information” means personal data with special protection in your jurisdiction (e.g., health information, biometric data) — please verify applicable state and federal laws.
- “Services” means the home-care, technology, SaaS, or other services provided by ComfyNest.
3. Information We Collect
We may collect the following categories of information:
- Information you provide directly: contact form data (name, email, phone), account registration information, service requests, caregiver profiles, client information (if you are a client or prospective client), employment/integrator partner information.
- Information automatically collected: usage data when you visit or use our website (e.g., IP address, browser type, operating system, pages visited, time stamps, referral URL, device identifiers).
- Cookies and similar technologies: we and/or our service providers may use cookies, web beacons, tracking pixels, or similar technologies to monitor site usage, enable functionality, and tailor experience.
- Third-party sources: We may receive data from third parties (for example, marketing leads, service partners, integrations) consistent with this policy.
4. How We Use Information
We use your Personal Information for the following purposes:
- To provide, operate, maintain and improve our website, services and features.
- To respond to your inquiries, process requests (e.g., for home care, SaaS access, partnership).
- To send you administrative messages (account notices, service announcements).
- To send you marketing communications if you have opted in and where permitted by law.
- To monitor and analyse usage trends, traffic, and site performance.
- To detect, prevent and investigate security incidents, fraud or violations of our terms.
- To comply with legal, regulatory, audit or internal obligations.
5. How We Share Information
We may share your Personal Information as follows:
- With our service providers, contractors and partners who perform services on our behalf (hosting, analytics, customer support, payment processing) under confidentiality obligations.
- With affiliates or subsidiaries in connection with a business transaction (merger, acquisition, asset sale).
- With law enforcement, regulators or other authorized third parties if required by law or in response to legal process.
- With your consent, or as otherwise disclosed to you at the time of collection.
We will not sell your Personal Information for marketing purposes unless we clearly disclose and you consent (check state law requirements).
6. Cookies and Tracking Technologies
We may use cookies and other tracking technologies. You can control cookies through your browser settings; however, disabling cookies may affect the functionality of our website.
For more details, please see our Cookie Policy (if applicable).
7. Data Retention
We retain Personal Information only as long as necessary to fulfill the purposes stated above or as required by law. We may retain and use aggregated or de-identified data indefinitely.
8. Security
We implement administrative, technical and physical safeguards designed to protect your Personal Information from unauthorized access, disclosure, alteration and destruction. However, no internet or electronic system is completely secure. Please verify with counsel regarding specific standards (e.g., HIPAA, state data breach laws).
9. Your Rights
Depending on the jurisdiction and applicable law, you may have rights including:
- Access to or copy of your Personal Information.
- Correction or update of inaccurate information.
- Deletion of your Personal Information (subject to legal or contractual restrictions).
- Opt-out of direct marketing communications.
- Restrict or object to processing in certain cases.
To exercise your rights, please contact us at the contact details below.
We may require verification of identity before responding to requests.
10. International Transfers
If you are accessing our website from outside the United States, please note that your information may be transferred to, stored and processed in the United States or other jurisdictions. Those jurisdictions may not provide the same level of data protection. By using our services you consent to such transfers.
11. Special Rules for Health Information (if applicable)
If in providing Services we collect Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) or state healthcare privacy laws:
- We will handle PHI in accordance with HIPAA and any state equivalent and our Notice of Privacy Practices.
- We will obtain your authorization before using or disclosing PHI for purposes other than treatment, payment or healthcare operations (unless otherwise permitted by law).
- Please verify whether ComfyNest is a “covered entity” or “business associate” under HIPAA and adjust accordingly.
12. Children
Our website and services are not directed to children under age 13. We do not knowingly collect Personal Information from children under 13. If you become aware that we have collected information from a child under 13, please contact us and we will delete it.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will provide notice of material changes by posting the new version on our website and updating the “Effective Date” above.
14. Contact Information
If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact:
ComfyNest Home Care LLC
11 Westminster St, Lewiston, ME 04240
[email protected]
+1 207-578-3872
Attn: Privacy Officer